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Sorsogon Restaurant Guide

Sorsogon is one of the attractive and popular provinces of the Philippines. To accommodate travelers, the place features different restaurants that offer efficient services and delectable cuisines. Hence, to have knowledge about the dining places in the province, tourists can refer to Sorsogon restaurant guides for information about the affordability of meals, as well as locations of the restaurants. Read the rest of this entry »

Tagbilaran Transportation

Tagbilaran transportation is safe, accessible and convenient making it an ideal vacation getaway because of the costs that can be cut down when it comes to getting around the city. The different modes of Tagbilaran transportation available are mini buses and jeepneys but there are always the tricycles for shorter distances. If you really want to get a feel of Tagbilaran, it is recommended that you try at least one of their public transportation. Read the rest of this entry »

Davao Sightseeing Guide

Davao is a city within the heart of Mindanao. It is studded with a various nature based scenery perfect for trips and sightseeing. Read the rest of this entry »

The Myth about the Macopa Fruit

Most people would choose material possessions over anything else. But not the people in a myth concerning the macopa fruit. According to the myth, they died protecting the symbol of their treasured religion. This myth is a suspense thriller. Read the rest of this entry »

Mixed Beef and Sea Foods Kare-kare

Kare-Kare has long been a favorite native cuisine in the country. It has an equally appetizing variant. This recipe is called Beef and Sea Foods Kare-Kare. It is a delectable option of the usual all-beef cuisine, Kare-Kare. Read the rest of this entry »

Beware on a Stormy Day Travel

Fun trips in the country are always exciting activities. But a stormy weather may spoil it. A few practical traveling tips can enable one to push through with the planned travel to make one's day. Read the rest of this entry »

Some of the Finest Spots in the Philippines

Philippines has really a lot of places you should want to visit. Philippines has beaches which are composed of crystal clear water and white sand. Philippines has many attractive sites found in different regions of Luzon, Visayas, and Mindanao. Read the rest of this entry »

Smart Telecoms Doesn’t Seem to Want Me as a Customer Any More

Today’s fun Smart story…

I have a 1200 consumable plan.

I have Unlisurf and Trinet renewing automatically every month, this was set up back in November in the Smart store when I changed to this plan.

Everything is good, my total plan is around P1600 a month inc. consumption.

Now come April, my bill suddenly almost doubled. I check the bill and it has 2 Trinet monthly and 2 Unlisurf monthly charges. resulting in a monthly bill of P2995!!!

First I use the support function on the Smart website and 3 times email in a ticket to get help to get my faulty bill fixed.

All 3 tries were ignored and no email back from Smart (Thanks guys, really makes me feel like a valued customer)

Now today I finally break down and waste the hours un-end it takes to get any kind of service on the hotline.

I get a hotline helper by the name of Sheng, she spends the next 30-45 minutes JUSTIFYING the double charges because of weird cutoff dates in the Smart system. Which I guess now is my problem and responsibility. She kept calling it a VALID CONCERN (meaning to her that Smarts bill and system was valid) and did not do anything to help me except the standard Smart Apology™

It turns out my automatic renewal for march did not get billed on March as it was supposed to, but in the beginning of April, and then of course the April renewal was also on April. This makes my consumable payment for March useless as it was not consumed and gives me a double billing for April.

I then demanded to get a superviser on the line as I really don’t want to pay a double bill for nothing. This request was refused.

In the end, Smart will lose a long time customer to Globe, as I really don’t like being treated like this and just being told “sorry – but PAY for the double billing”

So warning to all, be careful when signing up with Smart, they have “procedures” (that’s what she called this scammy behavior) and there is nothing you can do about it but PAY!

My choices as I see them:

  1. Don’t pay – lose my number of many years and get in to legal battle with huge Smart Telecoms over 1500 Pesos
  2. Pay and at the soonest possible time, cancel my Smart and go subscribe with Globe

Comments please, what should I do?

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Cebu Hospitals and Health Care

Cebu City Medical Center is a government-owned hospital providing holistic care and treatment. Cebu Doctors' University Hospital serves as a center for research in various medical fields. Read the rest of this entry »

Palawan Beach Guide

Palawan is a top destination that should be in your list of islands to visit in the Philippines.There are several islands you can visit in Palawan like Lagen island and El Nido. Read the rest of this entry »